PLEASE READ

Please note that the following return policy and procedure only apply to non-SOFTWARE products. ALL SOFTWARE sales are final and cannot be returned nor refunded.

We are confident about the quality of every product we sell. All items being sold in this site carry a 100% satisfaction guarantee. We will gladly return it or replace it or refund your money (this does not include your original shipping and handling fees) - whichever you like as long as it is within the 30 days from shipment. However, it is our policy that we are not liable for any wrong product purchased from us. In situation where FREE shipping and handling or any promotional discount was applied to the returned merchandise, Global Source has the right to deduct the shipping and handling fee or the promo amount  from the cost of the product. It is the responsibility of the customer to send us a Return Merchandise Authorization (RMA) request before returning a merchandise otherwise a 15% restocking fee is automatically applied. Global Source should receive the returned product on or before the 5th day after the RMA is issued through our contact form. Note that RMA is not issued over the phone.

Return Policy and Condition Procedure

• Provide the following information when contacting us via email only: Sales Receipt Number (included in the package), name of product being returned, your name and e-mail address and the reason for returning the product.
   

• All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included.
  
  
• Any screen protector that has been opened and removed from the original packing cannot be returned nor replaced.

 
• Return the merchandise to the following address:
  
  Global Source, LLC
  Sales Department - RETURNS
  5312 MacCorkle Ave. SW #195
  South Charleston, WV 25309
  
  
• Once received your product will be evaluated and cleared for a refund. All products returned are subject to a 15% restocking fee if they are not returned within 14 days from shipment.

 
• Return shipping charges are the sole responsibility of the customer.